IT Systems Admin I

The Role:
The IT Systems Admin I is responsible for providing day-to-day support, maintenance, and monitoring of the company’s IT infrastructure. This role ensures the reliability, security, and efficiency of computer systems, networks, and related technologies.

Location:
Crossville, Tennessee

Essential Duties and Responsibilities:

• Serve as the main point of contact for all internal and client-facing system needs, triaging and resolving issues.

• Provide timely support to staff across corporate and client teams for a wide range of systems including email, collaboration tools, hardware, software, network connectivity, and mobile devices. Install and update antivirus solutions.

• Set up new users with appropriate hardware, accounts, and access rights across systems; ensure secure deactivation and equipment recovery for departing users. Install, configure, and maintain network printers.

• Enforce IT security best practices, including access control, password hygiene, two-factor authentication, and endpoint protection. Support periodic security audits and compliance initiatives.

• Collaborate with system administrators and other staff to resolve support issues, escalating when necessary.

• Provide end-user training on new systems, tools, or updates; ensure staff is informed about IT policies, cyber safety, and efficient use of resources.

• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.

• Ability to lift equipment weighing up to 50 pounds.

• Must have a valid driver’s license.

Preferred Qualifications:

• 3–5 years of experience supporting IT equipment or related technology.

• Microsoft 365 experience.

• Familiarity with environments supporting remote or hybrid teams.

• Helpdesk experience with ticketing software such as ServiceNow.

• IT professional certifications (ITIL, CompTIA, Microsoft, Cisco).

Preferred Skills:

• Proficiency in Microsoft 365/Office 365 administration (Exchange, SharePoint, Teams, OneDrive).

• Strong knowledge of networking basics, endpoint support, and IT troubleshooting.

• Understanding of data security protocols and endpoint protection.

• Strong customer service orientation with excellent verbal and written communication skills.

• Excellent analytical, problem-solving, and strategic thinking skills.

• Ability to clearly communicate technical information both verbally and in writing.

Call us at 931-210-5555, or stop by 848 Livingston Rd. Suite 101 Crossville, TN 38555 for an immediate interview! 

Express Employment Professionals is an Equal Employment Opportunity