Job Title: Administrative Support Specialist Department: Agent Services
Reports to: Agent Services V.P. Supervisory Responsibilities: No
FLSA Status:
Job Summary:
The Administrative Support Specialist is responsible to aid the company’s marketing team and general agents, by
coordinating the contracting, policy issuance, and onboarding of new producer accounts and third-party administrators.
Essential Job Duties Include(but are not limited to):
 Draft, customize, maintain the legal contracts between Plateau entities and their business partners, general
agents, administrators, and producers.
 Issue master insurance policies, contractual liability policies and blanket policies to
ensure compliance to mandated guidelines and regulations in 48 states.
 Assist Business Development team with contractual compliance of third-party administrators.
 Help general agents, outside administrators and producing agents as needed.
 Assist in the development and implementation of new products and business partners.
 Assist with setup and maintenance of accounts in the company operations database.
 Coordinate with other departments to ensure timely installation of new accounts.
 Serve as the point of contact for all policy, contract and implementation related inquiries.
 Any other task as assigned by management
Required Skills/Abilities:
 Excellent verbal , written, communication, and interpersonal skills.
 Strong customer service skills.
 Excellent organizational skills and attention to detail.
 Excellent time management skills with a proven ability prioritize tasks and meet deadlines.
 The ability to function well in a high-paced and at times stressful environment.
 Proficient with Microsoft Office Suite.
Education and Experience:
 High school diploma or equivalent.
 At least two years relevant experience required.
 Previous insurance or contract administration experience is highly preferred.
Physical Demands:
 Sitting for extended periods seated at a desk reviewing, analyzing and interacting with department
 Computer usage: frequent typing and use of a mouse to navigate.
 Occasional standing and walking: Move around the office to retrieve files, attend meetings, or interact with
colleagues. 
 Fine motor skills: Ability to handle small items like pens, paper, and documents with precision. 
 Visual acuity: Clear near vision to read detailed information on computer screens and documents. 
The Plateau Group is committed to the full inclusion of all qualified individuals. As part of this commitment, PG will
ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable
accommodation is needed, please contact the Human Resources Department at 931-459-3031